Contacting Support: Channels & Response Times

How to reach us

- This chat — the fastest way. The assistant you're talking to can resolve most account, billing, and cancellation questions immediately, and can bring in a human teammate when needed. This chat is our live support channel — there is no separate "chat widget" to find.
- Email — hello@mindcrate.com if you prefer email or can't log in.

We do not offer phone support — there is no number to call, and anyone offering one isn't us.

What happens when a human is needed

If your question needs a human review (for example, a refund-exception review or an account investigation), we'll say so clearly in this chat. You don't need to keep the window open: replies arrive both here and at your email address, so check your inbox (and spam folder) for our response.

We don't use public ticket numbers — your conversation itself is the ticket, and new messages you send here stay attached to it. If you've been waiting longer than expected, send one message here saying so; it flags the conversation rather than starting your place over.

To speed things up

Include in your first message:

- The email on your payment receipt (PayPal or card)
- The charge amount, currency, and date if your question is about billing
- A screenshot if something on the site looks wrong

A note on this assistant

The first responder in this chat is an AI assistant. It will tell you so, it can genuinely fix most issues, and it will hand you to a human — without you needing any special phrase — whenever your case calls for one.