Understanding the Charge on Your Statement
The charge on your statement is your MindCrate subscription — you can match it by the exact amount, currency and date shown in the Payments tab at mindcrate.com/billing.
Understanding the Charge on Your Statement
The name on your statement
Why the amount may not be exactly $0.99 or $39.99
MindCrate prices are localized by region. The amount shown at checkout — and charged — is your local price, which can differ from the US-dollar figures you may have seen quoted. For example, customers in Australia or the UK see amounts like 58.37 AUD or £30.87 rather than $39.99 USD.
Other legitimate reasons the number can differ:
- - Currency conversion and card fees. If your card is billed in a different currency than your account, your bank applies its own exchange rate, and some issuers add a foreign-transaction fee. These are set by your bank, not by MindCrate.
- - Annual plan. If you accepted the discounted annual retention plan while cancelling, you're billed $47.88 once per year instead of monthly — a single larger charge that is easy to mistake for an overcharge.
Your exact price was displayed on the checkout page before you confirmed payment, and your billing history is visible at mindcrate.com/billing.
Multiple charges or pending duplicates
If a payment attempt fails (for example, a declined card), our system retries automatically over the following days. During this window your banking app may show several pending entries for the same charge — pending authorizations typically drop off once one attempt settles. If you see multiple settled (not pending) charges for the same period, contact us in this chat with the dates and amounts and we'll investigate — genuine duplicate charges are one of the specific cases our refund policy covers.
"I got a new card — how are you still charging it?"
When a bank replaces your card, card networks (Visa/Mastercard) can automatically pass the new card details to merchants you have an active subscription with, so legitimate recurring billing isn't interrupted. This is a standard card-network feature called an account updater — it is not a data breach. If you no longer want the subscription, cancelling your card is not enough: cancel the subscription itself at mindcrate.com/billing, or ask us in this chat to help remove your stored payment method.
Still doesn't add up?
If your charge doesn't match your local trial price, your local monthly price, or the annual plan price, tell us in this chat with the exact amount, currency, and date — we'll have your billing reviewed rather than guessing.